FAQs

Our neck’s natural curvature is ruined by bad posture, both in the day and the night. Now you could restore your neck’s youth by simply sleeping in pure comfort. Posture tremendously impacts your health and appearance. Neck pain and stiffness may have a grave effect on your overall wellness, affecting your happiness, productivity, and performance. Neck pain may be accompanied by headaches, back and shoulder aches, bad posture, and among others. 

In this way, the cervical area gets rigid and lose natural memory over time. If you're waking up with neck stiffness and pain, most likely, your pillow isn't effective in keeping your neck aligned while you sleep, resulting in stress and tension.


Our bodies are used to traditional pillows so it’s only natural that when you change to the right pillow it might feel different at first. Once your body gets used to the change you will receive the sleep benefits of these pillows.

This is the ultimate patented cervical pillow for those seeking head, neck, and shoulders support, alignment, and stability while sleeping. With the help of cutting-edge technology, our inventor, developed a top-notch pillow that ensures the ideal sleep posture all night, maximizing your health and comfort. This pillow allows your neck and surrounding muscles to adjust back to the best neck alignment and sleep posture for eight hours each night.

Every inch of the pillow is precisely molded to maximize the benefits of your sleep posture and sleep quality.

The elongated body of the pillow fits directly below the neck to separate the shoulders from the neck and head. It also works as a neck traction device that reduces the pressure between the cervical vertebrae.  

The C-shape provides stability by holding the cranium while supine and sleeping. Even if you are a back or a side sleeper the head should always lie down in the loophole. 

If you're a side sleeper the elongated body of the pillow perfectly contoured the side of your neck, giving your spine no room for unalignment during side-sleeping.

To be effective this is a stand-alone pillow. You cannot use it if you sleep on your belly. 

Improve the day-time posture.

Allows your neck to sleep perfectly in its natural curve, preventing unnatural spinal alignment which causes pain at the base of your neck.

The half-cylinder helps to widen airflow in your windpipe reducing snoring.

Improve day-time posture: losing your neck’s curve is the cause of forwarding head posture and rounded shoulders.

Posture tremendously impacts your daily mood and appearance.

Permanently restore your neck’s natural curve and claim its benefits.

Neck contour for back-sleeping. 

Prevents your neck from tilting sideways during back-sleeping, keeping your neck straight and aligned all night.

Ultimate comfort snuggles your neck perfectly to add an extra layer of coziness.

Prevent shoulders and neck pains.

Pillow size: 19"x16"x 4.5" (50cm x 41cm x 12cm) 

Includes one cervical support pillow, two protective pillowcases, and one Travel Bag.

The pillow is made of high-quality memory foam and isn't washable. Do not wash the memory foam core nor the yellow cover. The breathable pillowcase is made of polyester can be removed for easy wash. Machine wash cold, delicate cycle, mild detergent, and tumble dry.  

These pillowcases are specially made to fit the unique design of our pillows. We provide a soft texture like no other. This level of softness prevents any irritation to the skin, providing a breathable quality to our pillowcases. 

Additionally, the breathability makes our pillowcases completely moisture absorbent, keeping its surface completely dry.

No! It's not necessary and can actually block the neck traction effect. 

This multi-use patented pillow is composed of two half-cylinders that in a closed position it can be used as a cylinder to provide support under the cervical area of the neck and behind the lumbar area, as well as, under or between the knees.  If you open it horizontally you have another cervical pillow. Opened one of the half-cylinders fits directly below the neck providing support to the cervical area while the head lies down on the other half-cylinder providing cushion.  Vertically opened could be used by belly sleepers. 

For those who don’t use pillows at all, you can use the half-cylinder below the neck to get the support in the cervical area without the feeling of using a pillow. 

It is made of high-quality memory foam and includes a breathable cover that can be removed for easy wash. The product has a pleasant touch and feel to its material. 

Pillow size: closed 6"x 19'' and opened 3"x19.

ULTIMATE BODY SUPPORT- Sleep through the night with the best support for your body, the half-cylinder bolster provides elevation for your head, feet, lower back, knees, hips, and legs, place the half-cylinder pillows where comfort is desired to help relieve pain.

MULTI-PURPOSE SLEEPER PILLOW AND ORTHOPEDIC DESIGN - With the two-pillow system, use the half-cylinder cushion in two areas of discomfort at the same time- can be used as a cervical pillow for your head while elevating your leg at the same time. Or both half-cylinder pillows can be placed together to give an extremely wide range to elevate both legs simultaneously for maximum comfort and relief. The comfortable half-cylinder leg pillow supports knee, neck, back, leg, ankle, and hip joints to help the proper spine and hip alignment, and to improve posture when lying down or sleeping. 

MULTI-USE LEG PILLOW FOR LOWER BACK PAIN- Our knee pillows for sleeping can also be used as a comfortable lower back pillow for your bed or office chair to help provide lumbar back support, our bolster pillows can serve as the perfect armrest when lying or sitting on your couch.

PREMIUM QUALITY AND COVER- It is made of extra firm, non-toxic memory foam that maintains its form. Included with the half-cylinder pillow is an extreme comfort soft polyester cover which is removable and machine washable to provide hassle-free cleanup. 

Shipping policy

Worldwide

Orders are processed between 2-5 business days. All orders placed on a Friday after 2:00 pm will not be processed until the following Monday. After your order is shipped, you will receive a shipping notification email for tracking. Wait up to 24 hours for the system to update. You will receive your order between 5 and 10 business days from the date of shipment. Please note that this is only an estimate and depends on the delivery option and the carrier. Please contact us in case of any mishandled event by the carrier. Free shipping in the USA.

Returns and exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@emupillows.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@emupillows.com and send your item to 623 Ave. Ponce de Leon, 802-B, San Juan PR 00917, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to 623 Ave. Ponce de Leon, 802-B, San Juan PR 00917, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.